All prices are per hour and exclude VAT, unless stated otherwise.

Any on-site support carried out on a Saturday or Sunday incurs an additional:

£10 per hour + VAT, regardless of support tier (Does not apply to monthly support contracts).

£30 per hour + VAT (on-site)

Free phone advice

This is aimed at home users who need help with everyday technology issues.

Free phone advice is always available where an issue can be resolved without a visit. If an on-site visit is required, the hourly rate above applies.

Home support includes:

• Free phone advice and troubleshooting

• General computer and laptop issues

• Virus, pop-up, and performance problems

• Basic home IT training

• Home office setup and repairs

• TV wall mounting and setup

• Phone, TV, and gaming setup and support

EPOS & Retail Systems Only

£40 per hour + VAT

This tier is designed for small shops, stalls, and vendors who rely on card readers, receipt printers, label printers, and back-office PCs.

Includes:

• EPOS system support and troubleshooting

• Card reader setup and issues

• Receipt and label printer setup and repairs

• Back-office PC support

• Advice and guidance on retail systems

• Everything included in Home Support

£50 per hour + VAT

This applies to businesses requiring wider IT support beyond EPOS and retail systems. 

Includes:

• Hardware purchasing, delivery, and setup

• Software support and troubleshooting

• Liaising with third-party suppliers on your behalf

• Network setup, maintenance, and repairs

• Team IT support

• Cybersecurity awareness and basic training

• Phone system support (including Microsoft Teams, 3CX, and similar systems)

• Everything included in Home and Vendor Support

£100 per month + VAT

For businesses that want predictable costs and ongoing support. 

Includes:

• Unlimited call-outs

• Priority availability

• Ideal for small businesses that need regular support without hourly billing

Contract details can be discussed to ensure the service fits your setup and requirements.